Customer Operations Intern

London, England, United Kingdom · Customer Operations expand job description ↓

Description

Trouva is the world’s leading marketplace for independent boutiques. We provide an online platform for beautiful bricks-and-mortar stores to sell their home-wares, clothing, and accessories internationally. We’re an award-winning platform, backed by VC and Angel Investors whose successes include Secret Escapes, Net-A-Porter, and Farfetch and have been widely recognised for our logistics and tech innovation. Moreover, we’re a passionate team, with the vision to create a thriving global community of independent shops and shoppers united by their passion for unique products.

We're on the hunt for several Customer Operations Interns to make a real impact on the week over a 5 - 7 week period. Based in our offices in Central London, you'll be the first port of call for Trouva customers and our community of boutiques; acting as a passionate problem solver, who wants to deliver the highest level of customer service at all times.


What you'll do:

  • Liaise with our boutiques to make sure orders run smoothly, anticipating and troubleshooting potential issues and finding solutions for any problems that arise.
  • Work to targets and help resolve customer issues and complaints across multiple channels. You will be communicating through well-crafted and personal emails, warm chatty telephone calls and rapid-fire live chat responses.
  • Partner closely with our Community team, to educate and empower our boutiques to make the most of the Trouva community.
  • Identify, report on and troubleshoot potential issues and pain-points in our operations, as well as proactively proposing improvements.

Requirements

Who you are:

  • Flexibility in schedule is essential, a key team player who isn’t afraid to get stuck in.
  • Comfortable working in a target driven environment.
  • A genuine passion for providing outstanding customer service, and motivation to go above and beyond to delight our customers and boutiques.
  • A natural, friendly phone manner and sound written communication skills.
  • Determined to own a customer’s problem, and follow up until resolved.
  • Strong organisational skills, attention to detail and ability to multitask.

Benefits

What you'll get in return:

  • Competitive salary and share options in one of the UK’s most exciting startups. Equity is very important to us - we want you to be a shareholder in the company so you are part of the upside if we're successful together
  • 33 days including 8 bank holidays per annumCompany pension
  • A beautiful office space in Central London, with unlimited coffee, snacks and fresh fruit
  • Need tech or equipment? We'll provide whatever you need to get the job done
  • Regular team events where we celebrate our success and people
  • Company benefits membership (e.g. discount on Apple products, discounted gym membership, free mobile phone insurance - via Perkbox)
  • Unlimited staff discount on all Trouva products and a Trouva gift card to get something awesome for your desk.

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