Operations Analyst

London, England, United Kingdom · Customer Operations


Trouva is one of the fastest growing tech businesses in Europe (TNW Tech5), one of Wired Magazine's hottest European Startups and is 3rd in the prestigious Startups 100 Index, ranking the UK’s best high growth startups.

A software-enabled marketplace, Trouva brings customers beautiful homewares from the best independent boutiques around the world. We’re building a different kind of e-commerce experience, driven by discovery and inspiration. Using cutting edge technology, Trouva harnesses the expertise of the best bricks-and-mortar shops from Shoreditch to Stockholm, and scales their offering online to connect with a global customer base seeking unique, hard-to-find homewares.

Backed by world-leading investors, we’re growing incredibly quickly and are looking for exceptional people to join the Trouva family. Get a feel for what we're about through our Instagram or vision page


We’re looking for someone with a passion for getting stuff done. Someone who’s not afraid to work on totally different areas of Operations on a daily (and sometimes hourly!) basis. If you like the idea of building a world class global fulfilment network without a single warehouse or distribution centre, where we seamlessly deliver a fantastic experience for customers all over the world from boutiques all over the world then this is the role for you.

The scope of “Operations” is vast, covering customer operations, logistics, payments, fraud, boutique operations, and much more. In this role, you’ll be at the heart of analysis across all of these areas - providing detailed analyses for each department, creating tools and processes to improve performance, and reporting on all of it - with a constant focus on not just how to make it work now, but how it will scale in the future.

We’re a small team, but we’re growing fast and we need someone who’s up for the challenge and can scale with the team and the company. This role will include an active contribution to this growth process: analysing, optimising, and scaling to find innovative solutions to the problems we encounter along the way.

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