Senior Operations Manager

London, England, United Kingdom · Customer Operations

Description

We’re Trouva, the marketplace for independent boutiques and Europe’s top e-commerce startup (we’ve got the trophy to prove it). We are anti-chain and anti-same; we stand against the uniform and the ubiquitous. We exist to inspire, and we champion independence. Our vision? A thriving global community of independent shops and shoppers united by their passion for unique products.

We are backed by some incredible VC backers whose successes include Dropbox, ASOS, Secret Escapes & Facebook (Octopus Ventures, Index Ventures, BGF & LocalGlobe), and Angel investors including current/former Directors of Farfetch, JustEat, Net-a-Porter, Google & Deliveroo.

We are proud to be a tech start-up building the offline to online platform for bricks and mortar shops, handling inventory management, merchandising, AI-led recommendations, and logistics, to offer an even better service than the online giants - with instant click & collect, worldwide shipping and 1 hour delivery (our quickest was in just 22 minutes!). We’ve been covered everywhere from Vogue to TechCrunch and have been recognised by the likes of Maserati 100, the UK's Future Fifty and Forbes 30 Under 30.

We've recently been named one of the 5 fastest growing Companies the UK (The Next Web Tech5) and are on the hunt to find exceptional talent who share our vision and are fiercely passionate about what we do.

The role:

We’re looking for someone up for a unique logistical challenge. How can you build a world class global logistics network without a single warehouse or distribution centre? Where we seamlessly deliver a fantastic fulfilment experience for a customer anywhere in the world from boutiques all over the world.

Trouva is the only marketplace out there that maintains control of its distribution network rather than passing it over to our sellers. Fulfillment and delivery are integral parts of the customer experience and we don’t just want to optimise it, we want to elevate it. We’re passionate about providing a consistently high level of service and quality to all our customers and this role will involve taking ownership of the processes which allow us to achieve this.This role will also include a very active contribution to this growth process; optimising, scaling and finding new and innovative solutions to the problems we encounter along the way.

What you'll do:

Requirements

Who you are:

Benefits

What's in it for you:

Apply for this job